order on-line with the Dancing Bear Shop. When the order
is confirmed, we will e-mail the invoice and payment instructions
to you. Please transfer payment within 14 days to our account: Danske
Bank, (branch 9570) 1-690-3310
Methods of payment
All prices are cited in Danish
Kroner (DKK) as well as in Euro.
You can transfer the payment
directly via your local bank or post office. Or just send us cash
(Danish currency or Euro)
You can also use an international credit
card (VISA or AmEx) with transaction processing by PayPal. Read
Please make sure to cite the
Invoice no. as well as your name, since this is the best way to
ensure that the payment is recorded correctly.
All orders are processed as quickly
Non-delivery of ordered
Ordered items temporarily not
in stock will usually be identified on the invoice. Such items will
be delivered as soon as possible at no additional cost to the customer.
If the item is not expected to be stocked again, or if you indicate
to us that you dont want a later delivery, we will notify
you of the outstanding amount which will be repaid or credited to
your next order, whichever you prefer. You may also substitute other
Faulty or damaged goods
Should any item at the time of delivery be suffering from
production faults or externally induced damages for which the recipient
cannot be blamed, we ask that you return the item to us securely
wrapped, preferably in the original container. We will deliver a
replacement free of charge.
Dancing Bear Shop operates under Danish consumer protection
laws. Consequently, you have the option to return your purchase
(or parts thereof) and have your money back, provided you mail the
goods to us within 10 days from the day you received it. Likewise,
you may request a replacement with other catalog items within a
time limit of 30 days.
The returned goods must be unused
and undamaged. Please wrap safely, preferably in the original container.
The return postage will not be refunded.
about resolution of complaints
complaint about an item of merchandise or a service can be adressed
to the online complaints portal of the EU commission. This is particularly
relevant if your residency is in an EU member state other than Denmark.
Your complaint should be sent here -
The complaint must include our e-mail address -
Declaration of intent
Dancing Bear is commited to delivering the best in Grateful
Dead music and merchandise, with outstanding and consistent service
and dedication to our customers needs. Should any grave differences
of opinion arise, however, all legal proceedings should be relegated
to the Civil Court in Hillerød, Denmark.