Bear has always been adamant to store only the absolutely necessary
data about our customers. Namely those that are required to receive,
invoice and ship your order, as well as to send out our newsletters.
We do not have an online customer file on the website. Therefore,you
don't need to log in with username and password before you can shop.
You may have wondered why the "system" can't remember your address
from the last time you placed an order, but now you know why.
customer data we need to store is:
and mailing address (for billing and shipping)
Email address (communication about your order, as well as
newsletters) Phone (if the customer does not have an email
Preferred Payment Form (Bank transfer, Credit Card, Giro
Order history (5 years to comply with customs and tax regulations).
data is stored at Dancing Bear on a password protected off-line
computer. The invoice (order confirmation) with the customer's name
and mailing address, is sent as a PDF document attached to an unencrypted
email. A printed copy (delivery slip) is included in the package
policy means that we do not need to know anything about your credit
cards or other financial data. It's only a matter between you and
your bank (or Paypal, which is like a bank).
We use the Mailchimp service to send newsletters. Here we can also
keep track of how many people read them, and you can unsubscribe
from future newsletters if you wish. For that purpose, Mailchimp
stores a registry with names and e-mail addresses.
We do not use them! Therefore, we can not trace your movements on
the website, we do not know where in the world you are, which computer
and browser you are using, etc.
uses of Data:
do not sell information about our customers. If there was a need
for another use of customer information, for example, a chat room
where customers can talk together, we would of course first ask
for your permission. (Or you could use the Dancing
Bear group on Facebook!)
If you have questions about any of this or have a complaint, feel
free to write to
Dancing Bear c/o Bjørn Lindstrøm (data manager)
Fredskovhellet 24, st.th.
email feedback#dancingbear.dk (substitute the #).
Other redress options: www.datatilsynet.dk